FAQ

Remote Fixit Now: More Than a Mere Virtual Computer Repair Resource

The prospect of prepaying for any service can be a bit frightening. When those services involve faceless Internet entities, red flags go up. We understand this concern. That is why we link a physical location to our remote computer repair services.

Remote Fixit Now is more than a virtual PC repair resource. Owned and operated by Ryan Wessel out of La Crosse, Wisconsin, www.remotefixitnow.com represents a virtual extension to our physical PC Solutions service center.  We’ve been here for over eight years. We have comprehensive experience in all major categories of computer software, networking, and hardware installation, services, and repairs. We handle local and remote computer repair services for over 100+ clients, including two local hospitals.

PC Solutions is here to stay. Feel free to visit the Testimonials page at our La Crosse, home website. Read what our walk-in and local business customers have to say about PC Solutions. Users of our Remote Fixit Now resources receive the same quality of service.

Remote Computer Repair: What Is It?

Although the Internet is not absolutely necessary for remote computer services – direct connection via phone line is also possible, online remote computer repair is the quickest and most efficient method for long-distance PC healing. The process is simple. Using various remote control software practices, a computer repair technician takes virtual control of your desktop or laptop PC. Then, by applying various software solutions that you may not physically have in your possession, the technician works to resolve any software problems that are hindering the performance of your computer.

Acting under your permission to proceed, we do this via encrypted software that ensures the external security of your system within the virtual Internet world.  You can even watch as our technician issues commands and actions within your PC system. The mouse will appear to move by itself. When user input is required, words will appear upon your screen as if by magic. At times, the system may actually reboot as if of it’s own accord.

All these actions are controlled via the Remote Fixit Now connection.

What Type PC Problems Can You Repair?

Remote or online computer repairs techniques enable technicians to address any of the following software and system complications:

  • Application Failures
  • Blue Screens of Death – Typically Called BSOD
  • Crashes
  • Customer Software Configurations
  • Driver Complications
  • Freezes
  • Random Reboots
  • Security Issues, Including System Vulnerability and Firewall
    Failures
  • System Speed Issues
  • System and Software Upgrades
  • Virus, Malware, and Spywares Invasions
  • AND Most Any Other Issue That Is Not Hardware Specific.

Do I Play Any Role In The Repair Process?

Once configured and in operation, our technology enables the technician to handle most repair processes without user intervention. However, you are never displaced as owner of the system. You remain in total control of every action.  We expect you to maintain live communication via telephone during most, if not all, of the session. Our technology also includes a live chat window that enables instant online communication between you and the Remote Fixit Now technician.

Do I Get “Money Back Guarantee”?

The PC Solution Remote Fixit Now team is here to resolve your PC software problems. Our services are guaranteed. If we cannot repair your computer, you do not pay for the service. The price is established upfront. The promise accompanies payment. If we cannot fix your computer, your payment will be reversed.

Do The Technicians Have Access To My Personally Identifiable
Information?

Rest assured that we expect you to visually monitor our every action. Unless authorized by you for the sake of data protection, we do not and we will not retrieve any personally identifiable information from within your computer system. In fact, we expect our customers to monitor the process; you are the security system.

Is the Remote Repair Process Safe For My Computer?

Remember. You have contacted us due to a computer malfunction. No one can guarantee the stability of a damaged system. You will observe our process. On occasions, you may even be required to participate. We take every precaution to keep the installed software stable and dependable enough for a successful repair.

However, damaged software is never fully safe from a fatal system crash.

Can Your Technician Login Without My Permission?

We utilize permission-based software. Without your authorization, it is impossible for our technician to access your computer. Furthermore, the repair session is fully encrypted so as to prevent any outside interception of the data transmissions. If you use online banking, you are using the same type of security as our software utilizes.

Am I Ensured That The Problem Will Not Return?

Unless otherwise stated in our Terms of Uses Agreement, our remote repair services carry a full 30-day, money back guarantee. If your problem returns and we cannot make it right, we will refund your money.

Can You Connection To Any Operating System?

Our remote computer repair services are available for the following versions of Microsoft Windows:

  • 95
  • 98
  • ME
  • NT
  • 2000
  • XP
  • Server 2003\2008
  • Vista
  • Windows 7.